Frequently Asked Questions

General Questions

We provide a complete range of services. We are your trusted partner in keeping your pets healthy and happy. Our pet care services include medical care, general surgery, day care/boarding, and grooming. While we primarily see cats and dogs, call us for details on care for your other pets!

We have two convenient locations, in North Raleigh at Falls Pointe and in Wake Forest near Heritage on Gateway Plaza Circle, to serve you better. The doctors’ hours at both locations are Monday through Friday, 7:30 a.m. – 5:30 p.m. and Saturday, 8 a.m. – noon.

Lobby hours: Monday though Friday 7:30 a.m. – 7:30 p.m. Saturday 8 a.m. – 5:30 p.m. Sunday 1 p.m. – 5:30 p.m.

You can click here or call the Falls Pointe office at (919) 841.4211 or the Heritage office at (919) 263.9778.

Complete Pet Care is here for you and your pet’s emergency needs during normal business hours. Should your pet experience an emergency outside of our normal business hours, we partner with other institutions in the area and recommend that you give them a call. One of them is BluePearl in Raleigh, their number is: (919) 861-0109.

Boarding and Doggie Day Care

Doggie day care is a great option for dogs who require daytime supervision and play. Some of the benefits of doggie day care include companionship, convenience, socialization and exercise.

When your dog stays with us, you can count on picking them up happy and tired – which will make you happy! In our care, your dog will have access to off-leash play in a fenced, well-supervised area, quiet rest and supervised exercise.

Complete Pet Care offers boarding services, too. We offer a unique guarantee: Your pet will be cared for like they’re our own, receiving the physical care and emotional attention they deserve while you’re away.

Wellness Visits and Immunizations

We recommend twice-yearly physical exams. These exams are from nose to tail and include everything in between.

Bring any questions you have about your pet’s behavior, habits or changes in their body that may require a diagnostic evaluation. During the exam, we’ll evaluate your pet’s overall health including skin, fur, eyes, teeth and paws, as well as their bones, joints, chest, abdomen and lymph nodes. We will also discuss disease prevention methods and immunizations.

How long the immunization lasts depends on the immunization itself. For instance, depending on the type of vaccination administered, a rabies vaccination can last 1 year or 3 years. Getting your pet the rabies vaccination, Lyme disease vaccination, distemper vaccination, parvo vaccination and bordetella vaccination can prevent illness in your pet. Our veterinarians will make vaccine recommendations for the prevention of parasites, harmful viruses such as rabies or parvovirus, and other diseases or pet health factors based on the species and/or breed of your pet, the activities they are involved in, and their surroundings.


We perform surgeries on all types of pets that range in species, breed, age and gender. Some of the surgeries we frequently perform include spay/neuters, general/soft tissue surgery and orthopedic surgeries, as well as specialized procedures and advanced testing.

Laparoscopy means the surgery is minimally invasive. With laparoscopic surgery, our veterinarians are able to reduce pain and shorten recovery time so your pet is happier and more comfortable.

This type of surgery is a specialized form of abdominal surgery that has been used in human medicine for decades. Laparoscopy involves several tiny incisions of no more than ½ inch each. Then, our veterinary surgeons use cameras on scopes to transmit high-quality images of the abdomen, allowing them to move their instruments and perform the surgery.

Sick Visits

Complete Pet Care understands how concerning it can be when your pet doesn’t seem to be acting like themselves. If that happens, you can count on our team to provide high-quality, same-day care.

You know your pet better than anyone. If your pet is behaving unusually, then don’t hesitate to give us a call. By asking a few questions, we can help you determine if your pet needs to be seen right away or whether you can schedule a more convenient time to come in. Even if you find out nothing’s wrong, you’ll gain some peace of mind.

However, if your pet has experienced a trauma such as being hit by a car, falling more than a few feet or being hit by a blunt object, bring your pet in immediately. The following conditions also warrant bringing in your pet for emergency care:

  • Your pet is unconscious or not breathing.
  • You cannot feel your pet’s heartbeat.
  • Your pet has vomited more than three times, is vomiting blood, or has had diarrhea for more than 24 hours
  • Your pet is making the sound of vomiting, but nothing is coming up.
  • You suspect a broken bone.
  • Your pet shows signs of extreme pain, such as whining, shaking, and refusing to socialize.
  • Your pet is having trouble breathing or has something stuck in their throat.
  • Your pet has had or is having a seizure.
  • Your pet appears to be paralyzed.
  • Your pet is bleeding from the mouth, nose or eyes.
  • Your pet has blood in their urine or feces.
  • Your pet is straining to urinate or is unable to urinate.
  • You think your pet might have ingested something poisonous or toxic (e.g., antifreeze, rat poison, chocolate, unprescribed medication, raisins or grapes, household cleansers).
  • Your pet is coughing constantly and can’t rest.
  • Your pet seems very lethargic – that is, they have no energy.
  • Your pet collapses or suddenly can’t stand up.
  • Your pet is bumping into things or becomes disoriented.
  • Your pet’s abdomen is swollen and hard to the touch.
  • Your pet has yellow or pale gums.
  • Your pet has an abnormal odor.
  • Your female pet has vaginal discharge not related to being in heat.
  • Your pregnant dog or cat has gone more than three to four hours between delivering puppies or kittens.


Our services include:

  • Bathing with salon-grade shampoo
  • Thorough brushing
  • Nail trimming
  • Professional groomers for all hair cuts and fur trimming
  • A pet spa at both locations

We can groom indoor and outdoor pets including dogs, cats, ferrets, puppies, kittens, rabbits and more.


Our staff can perform cat teeth cleaning and dog teeth cleaning.

Regular cleanings can help prevent diseases such as periodontal disease.

Periodontal disease occurs when bacteria from the teeth enter the bloodstream – through the gum line – and compromise the immune system. This can damage your pet’s heart valves, liver and kidneys. Approximately 72 percent of pet health issues are caused by bacteria buildup on their teeth.


Microchipping identifies your pet so if they become lost and cannot find their way back home, they can be returned to you.

The microchip is about the size of a large grain of rice and works using passive radio frequency identification technology. Having a microchip inserted into your pet takes only a few seconds, and it remains for your pet’s entire life. The chip can be scanned at any time (similarly to a bar code) through the pet’s skin.

Complete Pet Care offers a quick procedure to insert a microchip into your pet at our convenient locations in Falls Pointe and Heritage. We are open six days a week to make it easy for you to find a time to help ensure your pet’s safekeeping.

End-of-Life Care

Common indicators that a pet’s quality of life has decreased include loss or lack of appetite, depressed moods, no excitement about toys, treats or other things that previously excited them, not greeting you when you come home, incontinence, and partial or full immobility.

Pet euthanasia is one way our team helps your pet at the end of life and helps your family focus on what’s best for their care, too. This is a humane and painless procedure that may be the best solution to your pet’s pain and discomfort.

We can act as your partner to provide compassionate and dignified care for your ailing pet. Contact us to discuss your pet’s health and how we can help.

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