Katie M.
Customer Concierge Specialist
My passion for veterinary medicine began in high school when I volunteered at a local veterinary clinic through my FFA chapter. During those two years, I gained hands-on experience and developed an appreciation for the important role veterinary teams play in the health and well-being of companion animals.
I later attended NC State University, where I graduated with honors and earned a Bachelor of Science in Agricultural Science with a concentration in Animal Science and a minor in Agricultural Business Management. After graduation, I returned to veterinary medicine as a kennel technician before joining Complete Pet Care Animal Hospital as a Customer Care Assistant in 2017.
Today, I serve as the Heritage location’s Customer Concierge Specialist, helping support both our clients and hospital operations. I enjoy helping my teammates and doctors with patient care and helping clients navigate their pets’ healthcare needs. Being part of a team that supports both pets and their families makes veterinary medicine a rewarding career.
Outside of work, I enjoy taking my dogs, Ashe and Moira, on walks, coffeehouse dates, listening to vinyl records, getting lost in a good book, and playing guitar. I share my home with Ashe, Moira, and my cat, Bastion.
