THIS AGREEMENT is made and entered into between Complete Pet Care Animal Hospital and you, an individual (hereinafter referred to as "Client" or "you").
1. Complete Pet Care’s Preventative Health Program (PHP) is not an insurance plan. The cost of medical services not included in the PHP requested by you and provided by Complete Pet Care Animal Hospital will be your responsibility. We will provide the services identified in the PHP plan that you have selected for your designated pet. Services are hereby incorporated by reference to the attached description and available online in the PHP section of the Complete Pet Care Animal Hospital website. Unlimited examinations during regular doctor hours are subject to available appointment times.
2. Complete Pet Care Animal Hospital is authorized to collect the monthly payment from Client for the PHP chosen by the client during enrollment. Payment for enrollment in the plan is due at the time of initiating this agreement. Monthly payments are processed on the 1st or 15th of each month. If Client fails to make the monthly payment (due to declined credit card) in any month, services may be immediately suspended by Complete Pet Care Animal Hospital and may remain suspended until all past due payments are paid.
3. This agreement shall become effective on the date the enrollment fee is collected and will remain in effect until the end of the same month in the following year unless terminated earlier by either party following term and condition #4. A new Preventative Health Plan agreement formed within one month of the current plan’s expiration will result in a waived $99 enrollment fee.
4. In the event you elect to terminate the PHP agreement, or if the pet receiving the services dies prior to the plan expiration date, you are responsible to pay for the services that your pet received but not yet paid for thru monthly drafts. Canceling the agreement prior to expiration negates unlimited free examinations. The cost of services rendered within the plan year minus what you have paid thru your enrollment fee and successful monthly drafts will be calculated. This amount will not exceed the maximum amount annual total for your chosen plan. You may pay the remaining balance amount in full within 10 days of the total being presented to you in writing.
5. Complete Pet Care Animal Hospital reserves the right to change the services or fees associated with the plans at any time with a 30-day written notification provided. This agreement for the selected patient and plan may not be assigned or delegated by the client to any other pets or to any other Complete Pet Care Animal Hospital locations.